Accidentally erase microsoft authenticator in previous phone

Bin Borhan, Izzammil IZZBI 20 Reputation points
2024-12-03T02:03:13.5833333+00:00

Hi all,

I’m asking on behalf of my boss. He suddenly erased all the data on his previous phone while setting up his new phone. The problem is, he also deleted the Microsoft Authenticator app on his old phone. On the new phone, he installed the Authenticator app, but it keeps asking for a number to authorize from the old phone, which he cannot do. The process is stuck there, and he can't set up Outlook or Teams on the new phone because of this issue. I have already tried logging into the Authenticator on the web browser, and it also asks for the number to sync. Can you help me with this problem?

Microsoft Security | Microsoft Authenticator
0 comments
Answer accepted by question author
Shikha Ghildiyal 7,255 Reputation points Microsoft Employee Moderator
2024-12-03T02:41:06.9566667+00:00

Hi Bin Borhan, Izzammil IZZBI,

Thanks for reaching out to Microsoft Q&A.

Please remove old device by going to the two-step verification area of your Account Security page and delete your old phone info and add new device by clicking the +Add sign-in method from the Security info page as in the screenshot below

User's image

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Was this answer helpful?

0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Bin Borhan, Izzammil IZZBI 20 Reputation points
    2024-12-03T03:48:47.5233333+00:00

    Hi,

    May i know to login this security info is it need to use user or can use any users to login?

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.