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Hi Javier Tuñoque Gálvez,
For customized support with your problem, you can contact customer support in your country or region. To get targeted assistance, please submit a subscription ticket to our support team. You can create a (free) support request with the Azure subscription support team by selecting Subscription Management as the issue type.
For more information, see this FAQ: How do I create a support request if I cannot sign in to the Azure portal?
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