Microsoft Store + Microsoft Edge + Microsoft Security

Question

Microsoft Store + Microsoft Edge + Microsoft Security

NURLAN KABDUVALIYEV 20

~~Hi!~~

I'm trying to publish my app to the Microsoft Store. While I pass all verification checks successfully, there's one exception — "10.2.10 Security".

The problem is that Microsoft's suggested solution for publishing my application in the Store isn't working for me at all. The moderation team asks me to report the file as safe directly from the browser, but this function is non-responsive (clicking produces no result, and nothing opens, and consequently there's nothing to fill out) even in the latest browser version.

I've reported the file directly through Microsoft Security Intelligence, but this hasn't resolved the issue either.

Could you please tell me, are there any other ways to "clear" the file so that Edge stops flagging it and Microsoft can finally publish it in the Store, allowing my app to reach its audience? My digitally signed app has no reputation yet, so users and the Store won't download it from my website (Edge warns them against using rare apps). But I can't build reputation without getting into the Store first, creating a catch-22 situation :( ᅟ

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Update (2025-03-29)

Looks like my app was finally approved, and it is no longer blocked when downloaded or launched (still can’t believe it). I hope it won’t be blocked after this message 🥲

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A huge thank you to everyone who helped me solve this issue — I truly appreciate it 🔥

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To Microsoft: if you genuinely want more new apps in the Store, you need to improve the verification process for independent developers. While I fully support all your security measures and policies as a user, as a developer I believe modernization is necessary because not all developers and apps pose a risk to end users.

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To developers: unfortunately, I don’t know exactly what or who helped me (as I have reached out in many places and spoken with many people over the past few months). But one thing I know for sure — never give up (even if your messages/questions/accounts are ignored/blocked/removed) and always strive to make your product the best it can be.

NURLAN KABDUVALIYEV 20 Reputation points

2025-03-25T09:22:31.6766667+00:00

So, after ~3 months, I can confirm with certainty that nothing works.

❌ I reported through Microsoft Edge — either they don't respond at all, or they respond saying they can't help.

❌ I requested a file scan on Security Intelligence — no reaction.

❌ I sent emails to "reportap@", "reportapp@" and "smrtscrn@" — either they don't respond at all, or they respond saying they can't help.

❌ I wrote a public appeal on Stack Overflow — the local moderation refused to publish it (account deleted).

❌ I wrote a public appeal on Reddit — the local moderation removed it within a minute.

❌ I wrote a public appeal on Medium — no reaction.

❌ I wrote a public appeal on Support Community — no reaction.

❌ I wrote a public appeal on Tech Community — no reaction.

I don't know what else I can do to draw attention to my problem.

The most frustrating thing is that while the corporation refuses to work with me, at the same time they're helping scammers.

Meanwhile, my app's reputation is still lower than CrowdStrike's, even though my application has never broken a single computer.

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NURLAN KABDUVALIYEV 20 Reputation points

2025-03-25T09:22:31.6766667+00:00

So, after ~3 months, I can confirm with certainty that nothing works.

❌ I reported through Microsoft Edge — either they don't respond at all, or they respond saying they can't help.

❌ I requested a file scan on Security Intelligence — no reaction.

❌ I sent emails to "reportap@", "reportapp@" and "smrtscrn@" — either they don't respond at all, or they respond saying they can't help.

❌ I wrote a public appeal on Stack Overflow — the local moderation refused to publish it (account deleted).

❌ I wrote a public appeal on Reddit — the local moderation removed it within a minute.

❌ I wrote a public appeal on Medium — no reaction.

❌ I wrote a public appeal on Support Community — no reaction.

❌ I wrote a public appeal on Tech Community — no reaction.

I don't know what else I can do to draw attention to my problem.

The most frustrating thing is that while the corporation refuses to work with me, at the same time they're helping scammers.

Meanwhile, my app's reputation is still lower than CrowdStrike's, even though my application has never broken a single computer.

Answer 1

Anonymous

Hi @nk,

The moderation team asks me to report the file as safe directly from the browser, but this function is non-responsive

Unfortunately, this "report this file as safe" button is having some issues so it is under fix currently. The workaround is to use Edge Canary or Edge Dev to report your file as safe. The "report" button will redirect you to a feedback page, then you're good to go. Thanks for your understanding.

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Best Regards,

Shijie Li

NURLAN KABDUVALIYEV 20 Reputation points

2025-01-10T12:46:26.8033333+00:00

Thanks. It seems that everything really worked as expected in Canary. Now let's wait for a response to the report.
Anonymous

2025-01-13T01:39:32.4066667+00:00

Hi @nk,

Glad that it worked. I have edited out your screenshots due to privacy concerns.
NURLAN KABDUVALIYEV 20 Reputation points

2025-01-13T02:57:17.37+00:00

@Anonymous what should I do next? No one is answering, I still haven't received a single letter: no confirmation of receipt, no verification results.

Nothing at all (but my screenshot showed that I filled everything out correctly).
Anonymous

2025-01-13T03:11:48.1633333+00:00

Hi @nk,

Unfortunately, I'm not quite familiar with how Security Team will review your request, but I think you may need to wait for the process to be completed on their side. The best thing I could do is help you report the file from the browser's perspective. Hope you can get their reply soon.
NURLAN KABDUVALIYEV 20 Reputation points

2025-01-13T03:35:29.72+00:00

My app has a "low reputation", ok (because I can't offer it to a wide audience), but it passes all Microsoft antivirus checks (and of course VirusTotal too), what else can it be suspected of?

p.s.

BTW all questions regarding "app reputation" are ignored by Microsoft even outside Microsoft.
NURLAN KABDUVALIYEV 20 Reputation points

2025-01-13T03:39:13.78+00:00

Ok, I understand everything, and thank you for your patience and help. But please understand me too: the screenshots you deleted said 2 important things — "letter confirming receipt" and "within 24 hours".

It's been ~72 hours, and there hasn't been a single letter yet.
NURLAN KABDUVALIYEV 20 Reputation points

2025-02-24T08:06:54.11+00:00

ShiJieLi-MSFT

How to post a question about Store?

Can't find it in "Tags":