Refund for Accidental Azure Subscription

Hello Microsoft ! I’ve ended up in a tricky situation and could really use some guidance. Here’s what’s going on: I opened an Azure account specifically for educational purposes, planning to use only the free credit that was provided. After I used up that credit, I forgot to remove the payment method associated with my account. As a result, I was billed for services I hadn’t intended to use. Now, I’m trying to request a full refund from Microsoft for these unplanned charges. However, when I create a new support request, I’ve run into an issue: once I reach the step where I’m supposed to select the transactions, they simply don’t appear—even though I could see them in the previous step

Has anyone here encountered something similar and can offer some advice? Thanks in advance for any help you can provide!