Can't sign in to Entra admin - Error: AADSTS50000

Attila 30 Reputation points
2025-01-27T11:26:32.87+00:00

On Friday I created a new external tenant to follow some tutorial from https://learn.microsoft.com/en-us/training/entra-external-identities/.

It worked fined then but today I cannot access https://entra.microsoft.com/ any longer. It gives me the error "AADSTS50000: There was an error issuing a token or an issue with our sign-in service."

I can still access https://portal.azure.com/ but when I try to switch to the external directory from there, I get them same error.

I tried to sign out from my Microsoft account and then sign in again but that did not help.

Any ideas how to get back to the Entra portal?

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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Answer accepted by question author
Manu Philip 20,661 Reputation points MVP Volunteer Moderator
2025-01-28T04:36:27.2833333+00:00

Hi Attila

I would recommend you raise a support ticket so that Azure support team can help you on the issue

Microsoft Entra authentication and authorization error codes section says as below:User's image

Here are the steps to raise a ticket

  • Sign into the Azure portal and open Microsoft Entra ID.
  • Scroll down to Troubleshooting + Support tab and select 'New support request'.
  • On the Basics tab, for Issue type, select Technical, Select the subscription.
  • For Service type, select Microsoft Entra Admin Center
  • Describe the issue details in Summary Area
  • Select a problem type, select 'Admin Center Portal Failing to Load or Refresh
  • Click Next and follow the remaining steps to raise the ticket

Hope this helps.

--please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. Bandela Siri Chandana 3,075 Reputation points Moderator
    2025-01-28T05:06:33.5866667+00:00

    Hi @Attila
    Thank you for posting your query on Microsoft Q&A.

    I understand that you are encountering error "AADSTS50000" when signing into Entra Admin Center.

    Follow the link this can help with your troubleshooting https://blogs.aaddevsup.xyz/2021/02/aadsts50000-there-was-an-error-issuing-a-token-or-an-issue-with-our-sign-in-service

    If still issue persists, we suggest you contact Microsoft Azure support for further assistance via phone to create a support ticket.
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps. Do let us know if you any further queries.

    If this answers your query, do click `Accept Answer` and `Yes`.

    Thanks,

    B. Siri Chandana

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  2. Manu Philip 20,661 Reputation points MVP Volunteer Moderator
    2025-01-27T11:52:52.3466667+00:00

    Hi Attila

    It could be a browser cache issue. Try incognito or private mode in the browser and see if it helps !

    Hope this helps.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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