Unable to add user to existing chat

Stephen 605 Reputation points
2025-01-27T16:10:32.8966667+00:00

We try to add external users to existing group chats, and whenever we add them, we are directed to a new group chat. We only want to invite them to the existing group chat to avoid losing chat records. I am not very grateful for any help.

Microsoft Teams | Microsoft Teams for business | Other
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Answer accepted by question author
Anonymous
2025-01-28T06:49:39.76+00:00

Hi @Stephen

You may only add external access participants to existing or ongoing chats that already include at least one external access participant. Otherwise, you’ll create a new group chat with the internal participants and the one or more external participants that you’re adding.

This is the design of Teams. If you want to invite external users to the group chat and keep the chat history, please make sure that the group chat already has an external user. You can also invite the external user to the group chat as a guest user.

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