I cannot login to my Azure account

Question

I cannot login to my Azure account

Minas Papageorgiou 20

When iI try to login to the Azure portal I get a message to "Enter the code displayed in the Microsoft Authenticator app", but I never get this code. So I cannot access the portal. Capture

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Goutam Pratti 6,215 Microsoft External Staff Moderator

Hello @Minas Papageorgiou ,

I Understand that you are trying to login to the azure portal but when you get the message

"Enter the code displayed in the Microsoft Authenticator app" but you are not getting the code in authenticator app to Enter.

Please make sure to follow these steps:

Open the authenticator app.
Select the ******@hotmail.com, you see the code is displayed for every 30 Seconds and Enter the code.

If the above following mentioned steps does not Solved the issue check with the following steps:

If you have any other global administrator in the tenant, you can revoke and re-register the MFA for the affected user account.
Go to > Microsoft Entra ID >Users> Select affected User Account> Authentication Methods
Revoke and Require re-register multifactor authentication.
After re-registering the MFA to the affected user will be able to register the MFA and login into the azure portal

NOTE: Please let me know if you are the only global Administrator for the tenant.

For additional information follow: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Hope this helps. Do let us know if you any further queries.

Minas Papageorgiou 20 Reputation points

2025-03-13T13:45:17.94+00:00

Hello Goutam,

Thank you for your help.

The solution to use the one-time password code does not work.

Unfortunately, I am the only global administrator for the tenant. I am an MCT and use this account for training purposes.

I have discovered that I am able to log in to the Azure portal under other directories associated with my account. However, when I try to switch to the default directory, which contains my subscription, I encounter the same problem.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2025-03-19T08:51:01.3033333+00:00

Hello @Minas Papageorgiou,Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
Country TimeZone
Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Minas Papageorgiou 20 Reputation points

2025-03-19T09:45:45.58+00:00

I have contacted the support already. Thank you for your help.
Raja Pothuraju 47,730 Reputation points Microsoft Employee Moderator

2025-03-21T09:57:59.3433333+00:00

Hello @Minas Papageorgiou,

Thank you for letting us know that you are issue has been addressed by our Data Protection team over a support ticket as you are the only global administrator in the tenant.

I hope you they have fixed the issue completely to regain access to your tenant. Please share the support ticket ID, if your issue was not yet resolved by the support team. I'll expedite the process internally to get resolved as soon as possible.

If the issue is resolved, I would greatly appreciate it if you could mark the Goutam's answer as "Accepted." This helps both us and others in the community to understand on how your issue has been resolved.