Unexpected billing - can't cancel account

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Unexpected billing - can't cancel account

Nathaniel Boyle 20

I keep getting monthly charges for a subscription I haven't used since early December. When I log into the portal with the email the bill is sent to there are no subscriptions or billing history. Has anyone else had this or a similar issue?

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Answer 1

Pranay Reddy Madireddy 6,340 Moderator

Hi Nathaniel Boyle

If you have access to multiple tenants, you may need to switch directories in the Azure portal. This can be done by selecting your profile at the top right of the page and choosing "Switch directory."

You can search for the invoice number in the Azure portal search bar to see if it is associated with a different subscription or billing profile.

If you still cannot find your billing account or subscriptions, consider creating a support request for assistance.

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription

let us know if any help, we will always help as you needed.!

Please do not forget to "Accept the answer” and upvote it wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Nathaniel Boyle 20 Reputation points

2025-03-18T23:56:54.27+00:00

I have tried every directory for every account I have associated with Microsoft or Azure and cannot find a subscription to cancel.

I have also now tried entering the invoice number into the search bar and it says I do not have permission to view the invoice, even though one of the emails I have tried this with is the exact email address the invoice is being sent to.
Pranay Reddy Madireddy 6,340 Reputation points Moderator

2025-03-19T07:08:43.0366667+00:00
Hi @Nathaniel Boyle

For billing and subscription-related issues, please follow these step by step to create a support request:

Go to the Azure Portal, click on Help + Support, and then select Create a support request.

In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

Scroll down through the suggestions, and you'll find an option to Contact Support. From there, select Create a support request.

If the solutions appear again, click on 'Return to support request'.

Click Next, and you will then be able to create the billing support ticket.

Hope this helps!

let us know if any help, we will always help as you needed.!

Please do not forget to "Accept the answer” and upvote it wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Pranay Reddy Madireddy 6,340 Reputation points Moderator

2025-03-20T16:08:32.5866667+00:00

Hi @Nathaniel Boyle
If you had a chance to see my Answer to your question. If it was helpful, please click "Upvote" and ''accept answer'' on my post let us know Thank you...!
Pranay Reddy Madireddy 6,340 Reputation points Moderator

2025-03-21T18:43:51.5533333+00:00

Hi @Nathaniel Boyle

Your contribution is highly appreciated. Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
Pranay Reddy Madireddy 6,340 Reputation points Moderator

2025-03-24T17:36:57.3766667+00:00

Hi @Nathaniel Boyle
Your contribution is highly appreciated. Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members
Pranay Reddy Madireddy 6,340 Reputation points Moderator

2025-03-24T18:07:39.1133333+00:00

Hi @Nathaniel Boyle
I've initiated a Private Message chat with you. Kindly share in the private message the details which I have asked for.
Nathaniel Boyle 20 Reputation points

2025-03-27T20:17:07.8966667+00:00

Thank you for your help and consistent service Pranay.