Refund or Invoice Issues

Question

Refund or Invoice Issues

Tamanna 20

I was learning more about Databricks on Azure when I came across a concern. The solution suggested online was to upgrade the Azure tier. Since I had a $200 credit, I assumed it would be sufficient for the upgrade. However, CA$150 was deducted TWICE from my account.

I attempted to create a support request, but it was in vain. After selecting all the relevant options, the portal simply displays an image stating that a refund request could not be created and advises me to raise a support request again—sending me in an endless loop.

Please, someone help me. My transactions are still within the 90-day refund eligibility period. Moreover, I cancelled my Azure subscription the same day, but Azure is still asking me to make a payment to use resources that remain UNUSED since the incident.

0 comments

Answer accepted by question author

Pranay Reddy Madireddy 6,340 Moderator

Hi Tamanna Sonnie**
For billing and subscription-related issues, please follow these step by step to create a support request:**

Go to the Azure Portal, click on Help + Support, and then select Create a support request.
In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

User's image

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below. User's image

Scroll down through the suggestions, and you'll find an option to Contact Support. From there, select Create a support request.

User's image

If the solutions appear again, click on 'Return to support request'. User's image

User's image

Click Next, and you will then be able to create the billing support ticket.

Hope this helps!

let us know if any help, we will always help as you needed.!

Please do not forget to "Accept the answer” and upvote it wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Tamanna 20 Reputation points

2025-04-22T02:54:18.43+00:00
@Pranay Reddy Madireddy I don't have words to express my gratitude. Your response really helped me out in raising a support request for my issue. I was struggling with this from past a month and have tried all the possible ways but all in vain. Thanks once again.

1 additional answer

Your answer

Tamanna 20 Reputation points

2025-04-22T02:54:18.43+00:00

@Pranay Reddy Madireddy I don't have words to express my gratitude. Your response really helped me out in raising a support request for my issue. I was struggling with this from past a month and have tried all the possible ways but all in vain. Thanks once again.

Answer 1

Andreas Baumgarten 132.7K MVP Volunteer Moderator

Hi @Tamanna Sonnie ,

to get a refund the best or only option is to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

User's image

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Tamanna 20 Reputation points

2025-04-21T17:02:39.5366667+00:00

Despite selecting all the correct options—most of which are pre-filled by the system and have not been manually altered—I continue to receive an error message stating: 'Can't raise a refund request.' The system then redirects me to submit a support request once more, resulting in a continuous loop with no resolution. I would appreciate your assistance in addressing this issue.