Boot problem

Hi @Koketso Masola , I'm Henry! I will help you with this.

It sounds like your laptop is booting into the UEFI Shell instead of the operating system. This can happen due to misconfigured boot settings or issues with the bootloader. Here are some steps to help you resolve this:

Step 1: Check Boot Order in BIOS/UEFI

1. Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or Del during startup).
2. Look for the "Boot Order" or "Boot Priority" section.
3. Ensure that your hard drive or SSD with the operating system is set as the first boot device.
4. Save changes and exit.

Step 2: Disable UEFI Shell

1. In the BIOS/UEFI settings, locate the option to disable the UEFI Shell (it might be under "Advanced" or "Boot" settings).
2. Disable it and save the changes.

Step 3: Repair Bootloader

1. Create a bootable USB drive with Windows installation media using the Microsoft Media Creation Tool.
2. Boot from the USB drive and select "Repair your computer."
3. Navigate to "Troubleshoot" > "Advanced Options" > "Command Prompt."
4. Run the following commands:

• bootrec /fixmbr
• bootrec /fixboot
• bootrec /scanos
• bootrec /rebuildbcd

5. Restart your laptop and check if it boots normally.

Step 4: Reset BIOS/UEFI Settings

1. Power off your laptop and disconnect it from power.
2. Remove the CMOS battery (a small coin-shaped battery on the motherboard) for a few minutes, then reinsert it.
3. This will reset the BIOS/UEFI settings to default.

Let me know if you need further clarification!