Accidently removed an account from Microsoft Authenticator

Azhar Adnan 25 Reputation points
2025-05-18T03:54:45.59+00:00

One of my co worker accidentally removed an account from Microsoft Authenticator. I tried to relog again using the same phone where the app is installed but the app kept asking me the verify the number from the authenticator app itself which came out as an error. There are only 2 ways of logging in, the authenticator and the code from the authenticator. How to solve this? Thanks

Microsoft Security | Microsoft Authenticator
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Answer accepted by question author

VasimTamboli 5,550 Reputation points MVP
2025-05-18T07:41:26.5533333+00:00

You have to ask your IT Administrator to reset your MFA fro Microsoft Entra/Azure AD. Ideally it should show SMS/call option if you have configured earlier but looks like its not configured in your case so you have to ask your administrator to reset MFA.

you can send below screeenshot to you admin for the steps.User's image

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