Azure Account Compromised

Question

Azure Account Compromised

Dan Roberts 20

Hi

Need to contact someone as my service has been compromised, and noticed multiple VM have been created on my account all arounf the World, in turn racking up substantial amount of money being authourised to my credit card. I have taken the steps to delete said VM's, and have changed my password, but I would like someone in billing to ensure that the necessary steps are taken to not charge me for this breach on my account. I have tried multiple time to open a support ticket with billing but it just sends me in a loop to request a refund which I cannot do as my next billing date is 9th June (i think), but would like to have this addressed ASAP.

Is there any way to get someone from billing to reach out regarding this?

Any help is greatly appreciated

Kind regards

Dan

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Answer 1

Hi Dan,

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop.

Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

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3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

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4. On left, enter billing in the box and click Go

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5. Select Billing and click Next

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6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

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8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

azure support request Return to support request

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP