Who can I speak with about a hacked Azure account that has sudden enormous costs?

Information Technology 20 Reputation points
2025-06-09T14:43:19.5766667+00:00

Hello, who can I speak with in Billing or Security about our Azure account that has incurred a sudden enormous cost. The account was disabled by Microsoft but I want to confirm the meter is no longer running for resources and talk to billing about the charges.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author

Anonymous
2025-06-10T07:39:35.0633333+00:00

@Information Technology

We need to reach out to Microsoft team for billing/Security related issue, below is the step-by-step process to create a support ticket

You may create a billing support request and discuss potential refund with engineer.

Please let me know that you were able to create ticket or if you had any issues.

For billing and subscription-related issues, please follow these step by step to create a support request:


  1. Go to the Azure Portal, click on Help + Support, and then select Create a support request.
  2. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

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2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below. User's image

Scroll down through the suggestions, and you'll find an option to Contact Support. From there, select Create a support request.

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User's image

If the solutions appear again, click on 'Return to support request'. User's image

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Click Next, and you will then be able to create the billing support ticket.

Hope this helps!

let us know if any help, we will always help as you needed.!

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