Error when redeeming .

Anonymous
2024-10-27T03:35:46+00:00

Hello , I want to redeeming a roblox code.

But when I press the redeem button it always says " There's a problem with your account or order ".

And I do it many times but its dont work :(.

Can anyone help me fix this problem ?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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JIYAS 1,910 Reputation points Independent Advisor
2024-10-27T09:05:43+00:00

Hi, thanks for reaching out! My name is Jiyas. I'll be glad to help you today.

If you are having an issue redeeming your Microsoft Reward points it could be one of the following issues:

  1. You might have entered the wrong code: Ensure that the code sent to your phone number matches the code you are entering. If you have had too many unsuccessful attempts at completing phone verification, you must wait 48 hours before attempting again.
  2. The phone number provided may have already been used on multiple Microsoft Rewards accounts: There is a limitation on the number of accounts (maximum of 6 accounts per household) that can be associated with one phone number. Please provide a different phone number to be able to redeem your Microsoft Rewards points.
  3. You may have attempted to redeem Microsoft Rewards Points with a VoIP phone number: You'll need a mobile phone or land line number to redeem Microsoft Rewards points. Voice over IP (VoIP) numbers are not permitted. This requirement is outlined in the Microsoft Services Agreement. In order to redeem your points, you will need to provide a working non-VoIP phone number.
  4. If you received an error message stating you are currently traveling: Microsoft Rewards points must be redeemed in the same region as your Microsoft account and cannot be redeemed while traveling in another market/region. Please wait until you return to your home country/region to continue to use Microsoft Rewards.

If the problem still exist after you have fixed all the above reasons, you cann try the following things and see if it fixes the issue.

  1. Clearing the cache and cookies of your browser.

If you are using the Microsoft Edge browser, go to Settings - Privacy, Search & Services - Delete browsing data - Choose what to clear - Clear Cache & Cookies.

  1. Try a different browser or a different device.
  2. Disable extensions.
  3. Disconnect from VPN or Proxy server.

If the issue persists, I recommend reaching out to the reward support team using the link below so that they can look at your account and investigate the issue, as I am also a member like you and do not have access to your account.

https://rewards.bing.com/support

Thank You.

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  1. Anonymous
    2024-10-27T14:10:18+00:00

    Thank you very much for your answer.

    I can do it now :)

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