Can’t send messages to co pilot

Anonymous
2025-04-30T03:18:13+00:00

My co pilot was working fine but it keeps getting me an error every time that I hit send I check my internet connection it was fine I also tested 5G didn’t work I am on an iPhone SE 3rd generation internet was fine I used Verizon’s 5g didn’t work I need help please

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Udit Tanwar 3,395 Reputation points Independent Advisor
2025-04-30T04:05:25+00:00

Hello Christopher,

Thank you so much for reaching out and sharing screenshot with details. I am Udit and I am glad to assist you today.

Here are a few steps to try that may help resolve the issue:

  1. Check Background App Refresh

Go to Settings > General > Background App Refresh and make sure it's turned on for Copilot.

  1. Verify Permissions

Go to Settings > Copilot and ensure it has permission to access Cellular Data and Background App Refresh.

  1. Try Wi-Fi only

Switch off Cellular Data and connect to a stable Wi-Fi network, then try sending a message again.

  1. Check App Store for updates

Go to the App Store and see if there's an update available for the Copilot app. If yes, install it and try again.

  1. Force close and reopen the app

Swipe up from the bottom (or double-tap Home) and fully close the Copilot app. Then relaunch it.

  1. Restart your iPhone

Sometimes a simple reboot clears out stuck processes affecting network access.

If still not working then reinstall the app from the App Store. This can resolve corrupted app files.

If none of these steps work, it may be a temporary server-side issue. Then please try after sometime

Please let me know if you need help with anything else.

Regards

Udit

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  1. Anonymous
    2025-04-30T03:44:54+00:00

    I have the same issue. Strangely, when log into my Microsoft OneDrive account and access CoPilot from there, all is fine.

    BUT, when I use the same copilot that I downloaded from the Microsoft Store, which has been fine until around 7pm PST on 4/29/2025, I keep getting errors like "We couldn't send message. We can't reach copilot". Then the screen reads "It's not you, it's me. Something went wrong. I probably just need time to refresh".

    Please advise

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