unable to use copilot app

Anonymous
2024-10-05T05:36:09+00:00

hello, i cannot use the copilot app even though i am already signed in it keeps asking me to switch to my personal account it keeps saying **It looks like you're signed in with your work account. The Copilot experience for work is now at copilot.cloud.microsoft Go to Copilot for work To continue using Copilot in this app, switch to your personal account ** I have tried signing out

please guide through necessary steps

Microsoft Edge | Other | Windows 11

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Pavle Peković 6,850 Reputation points Volunteer Moderator
2024-10-10T16:19:33+00:00

In this article: https://support.microsoft.com/en-us/windows/welcome-to-copilot-on-windows-675708af-8c16-4675-afeb-85a5a476ccb0

you will find that Copilot app on Windows now uses Microsoft account (not work account).

"Copilot uses your Microsoft account to provide personalized assistance and access to a wide range of features."

Copilot app is just Edge browser app that shows copilot.microsoft.com. So, look at the Copilot App as Edge browser. Two things are important: what Edge profile your Copilot app is using and also, how are you signed in to copilot.microsoft.com within that profile. Check the top of the Copilot App Window:

  1. shows Edge profile. The best idea is to use Personal profile.
  2. is how are you signed in to copilot.microsoft.com (Microsoft Account, you can't use Work account here) under profile from 1.

Hope this helps.

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Pavle Peković 6,850 Reputation points Volunteer Moderator
2024-10-10T19:14:16+00:00

I'm guessing you are using the same Edge profile for work and personal account, and you are logged in with both. Try creating new edge profile. In Edge browser, click on upper left corner, and select "Setup new personal profile". Login with your private Microsoft account. Then, start Copilot app. You may get the old message, but, click on the top of the window and select your new profile.

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  1. Anonymous
    2024-10-09T08:21:39+00:00

    So is it the case that the co-pilot app will only work with a personal account and not a work one, on a domain joined computer?

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    5 people found this answer helpful.
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  2. Anonymous
    2024-10-07T05:06:33+00:00

    This answer has nothing to do with the question about the copilot app not functioning.

    You also assert that the website and an app are the same. They are not.

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    4 people found this answer helpful.
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