Some Keys on Keyboard Not Working

Question

Some Keys on Keyboard Not Working

Anonymous

I am using a Dell Precision 5520, and a few of the laptop's keys are not working. Specifically the following:

T, Y, Backspace, Tab, Left Shift, and Backspace

All the other keys work fine without issue. I have looked over he internet and have done the following.

Restarted computer

Uninstalled/Reinstalled all keboard drivers

Cleaned keys

There seems o be only one other person with this exact issue on microsof community. It is very frustrating.

Thank You

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

DaveM121 942.8K Independent Advisor

If the on-screen keyboard is working correctly, and if you connect another external keyboard to your laptop and the keys are also working on that keyboard, that indicates a hardware error on your keyboard and it will need to be replaced.

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2 additional answers

Answer 1

Anonymous

Hello Dave,

Keboard troubleshooter found no issue wih it. On-screen keyboard works fine. All supposedly broken keys have input when using it.

Thanks for the help,

Nathan

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Answer 2

Hi, I am Dave, I will help you with this.

1

Open Command Prompt, then run this command and press Enter:

msdt.exe -id KeyboardDiagnostic

Run that Keyboard Troubleshooter to see if that can solve the problem.

2

If the problem is still not resolved:

Bring up the on-screen keyboard, are those keys working correctly on that keyboard?

Connect another external keyboard to your system, are those keys working correctly on that keyboard?