Windows 11: Windows Security shows a blank white page when opened. Additionally, when trying to access Windows Security settings, it displays a message saying “Contact your IT administrator.”

Anonymous
2024-09-13T22:36:03+00:00
  1. Factory reset my computer, keeping no files, fresh install.
  • no avail
  1. Checked for Work or School Accounts:
    • Opened Settings > Accounts > Access work or school.
    • Disconnected any listed work or school accounts. (there were none)
  2. Modified Registry Settings:
    • Opened Registry Editor and navigated to:
      • HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows Defender\Policy Manager
      • HKEY_LOCAL_MACHINE\Software\Microsoft\PolicyManager\default\Defender
    • Checked for and deleted any rogue policies. (there were none)
  3. Used Command Prompt to Remove Policies:
    • Opened Command Prompt as Administrator and ran the following commands: reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f reg delete "HKLM\Software\Policies" /f reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f reg delete "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f reg delete "HKCU\Software\Policies" /f reg delete "HKLM\Software\Microsoft\Policies" /f
    • Restarted the computer.
  4. Unlocked Defender UI via PowerShell: Ran Set-MpPreference -UILockdown $false in PowerShell as Administrator.
  5. Restarted Windows Security Center Service:
    • Opened Services and attempted to restart the Security Center service (option was greyed out).
  6. Ran System File Checker (SFC) and DISM:
    • Ran sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth in Command Prompt as Administrator.
  7. Re-registered Windows Security App:
    • Ran Get-AppxPackage Microsoft.SecHealthUI -AllUsers | Reset-AppxPackage in PowerShell as Administrator.
  8. Checked for Pending Windows Updates:
    • Opened Settings > Update & Security > Windows Update.
    • Checked for and installed any available updates.
  9. Reset Windows Security App:
    • Opened Settings > Apps > Apps & features.
    • Found Windows Security and clicked Advanced options, then Reset, terminate etc, none worked.

I have tried all of these, and restarted my pc after each one, i don't know what else to do. This is my home PC, it has no affiliations with an IT department of any sorts.

any help would be appreciated, thank you.

Windows for home | Windows 11 | Security and privacy

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Answer accepted by question author
_AW_ 69,496 Reputation points Volunteer Moderator
2024-09-14T00:00:26+00:00
  • Download SecurityHealthSetup from:

 https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/defu/2024/02/securityhealthsetup_e16941e14861a6d24750ecdf05c548189b33182a.exe

  • Right click on securityhealthsetup_*.exe and run as administrator. You should see a couple of command windows flash.

The Windows Security UI should work straight away. If not, restart the computer and give the system a few minutes to initialize before checking.

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  1. Anonymous
    2024-11-20T16:04:07+00:00

    I down loaded and ran security health setup as administrator. Restarted computer. Still have same problem with a blank screen. I also tried everything stated from above.

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  2. Anonymous
    2024-10-12T18:04:06+00:00
    • Download SecurityHealthSetup from:

     https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/defu/2024/02/securityhealthsetup_e16941e14861a6d24750ecdf05c548189b33182a.exe

     

    • Right click on securityhealthsetup_*.exe and run as administrator. You should see a couple of command windows flash.

    The Windows Security UI should work straight away. If not, restart the computer and give the system a few minutes to initialize before checking.

    this method not work in my case... my security health folder is not empty there already 5 folders exists...what else i can do please help

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  3. _AW_ 69,496 Reputation points Volunteer Moderator
    2024-09-14T00:43:41+00:00

    Thanks :) You're most welcome.

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  4. Jonathan Deives 81,710 Reputation points Independent Advisor
    2024-09-14T00:06:45+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

    Follow the solutions provided by moderator Ramesh Srinivasan and see if the problem persists.

    https://www.winhelponline.com/blog/windows-secu...

    ___________________________________________________________

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    ___________________________________________________________

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