Windows 11 laptop won't shut down

Anonymous
2024-09-18T05:55:17+00:00

Hello,

Everytime i try to shut down my laptop, it does go trough the shutdown screen and the lights and fans turn off, but a few seconds later (without any further input) it turns back on on its own. I did accidentally drop it, but there is no visible damage and it performs normally during usage. The power button isn't damaged either. Any ideas on what i should do?

Thanks

Windows for home | Windows 11 | Sleep and Power on, off

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DaveM121 922.9K Reputation points Independent Advisor
2024-09-18T06:38:06+00:00

Hi, I am Dave, I will help you with this.

1

Open the old Control Panel (not the settings app)

At the top of the old Control Panel, set view to icons

Open Power Options

On the left, click 'Choose what the power buttons do'

At the top right, click 'Change settings that are currently unavailable'

Under 'Shutdown settings' disable 'Turn on fast startup'

Save that and close Control Panel

2

If that does not resolve the problem, go to the support page for your laptop on the manufacturers website, then from there, if you do not have your drive encrypted with Bitlocker, check if there is any BIOS update available that may need to be installed.

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  1. Anonymous
    2024-09-18T12:49:15+00:00

    Hi Dave, your solution fixed my problem, and my laptop now shuts down normally.

    Thanks!

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