Phone link (to windows) seems to mean perpetual problems

Anonymous
2024-11-06T05:13:39+00:00

Hi,

I have previously had some issues with MS phone link, however these sorted themselves out.

NOW, when my PC insisted on a password rather than the normal PIN (without any reason), I had to change my microsoft account password.

Phone link also showed a problem regarding the phone, which I corrected (settings issue).

Now when I click to start phone link, it starts and then terminates with 2 secs.

Add/remove windows function (perhaps) to remove and readd?

What would be the best way forward?

Appreciate any advise/suggestions.

regards

Windows for home | Windows 10 | Connect Phone and PC

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LeviS 3,410 Reputation points Independent Advisor
2024-11-08T08:27:21+00:00

Hi,

Basically, whatever you do you end up on the screen from the screenshot?

Let's repair/reset the Phone Link app

Open Settings > System > System Components > Phone link > 3 dots > Try repair and then reset (if repair doesn't do anything)

Try to establish the connection again.

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  1. Anonymous
    2024-11-07T12:52:11+00:00

    Thanks LeviOsaa,

    Followed the directions on windows, then on the android, and then back to windows...and seem to be continually adding the device.

    The settings on the pc are all on and connected yet i keep seeing this, after completion:

    Now where to? If I close this and re-open phone link app...same screen appears.

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  2. LeviS 3,410 Reputation points Independent Advisor
    2024-11-07T11:01:53+00:00

    Hi,

    First, sign out from the Windows App. Then, on your phone, go to Settings, choose your PC, and select 'Sign out and unlink account'.

    After that log back into the PC app and start the connecting process.

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  3. Anonymous
    2024-11-07T10:59:17+00:00

    Hi LeviOsaaa,

    Thanks for the comment.

    Happy to try.

    How does one remove the device?

    regards

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  4. LeviS 3,410 Reputation points Independent Advisor
    2024-11-06T09:13:14+00:00

    Hi,

    I just had an issue with the Phone Link yesterday. I had deleted the app from my phone and couldn't reconnect after reinstalling it.

    Just remove the phone from the Windows app and start the pairing process again.

    It should work again.

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