Error 0x80073712 while installing 2024-11 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5046613)

Question

Error 0x80073712 while installing 2024-11 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5046613)

Anonymous

I'm running a Windows 10 system and have run into problems with the following update:

2024-11 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5046613)

"Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)"

Have tried the following fixes (incl rebooting after each one)

Ran Windows Update Troubleshooter
Ran a DISM scan with the following commands

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

- Manual download & install of the update

Manual reset of Windows Update service with following commands:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

None of these workarounds have helped, the update keeps failing. How should I proceed? Would rather avoid resetting the whole PC.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Estrella721 45,810 Independent Advisor

Hi Sjoerd, My name is Estrella, and I'm a Microsoft user like you. I'm sorry to hear you're experiencing this issue. I'll be more than happy to help.

Error code 0x80073712 indicates a corrupted component store. Please try below steps to fix this issue:

I suggest a repair in-place upgrade while keeping your files and apps. This helps fix or replace any corrupted files that may be causing the problem.

Note: Before doing so, unplug all unnecessary external peripherals connected to your PC, and temporarily disable any third-party antivirus program to avoid interference.

Click the 'Download now' button under 'Create Windows 10 Installation Media' and save it to your computer: https://www.microsoft.com/software-download/win...
Run the downloaded file and select 'Yes' when prompted by User Account Control (UAC).
Accept the Microsoft Software License Terms if you agree.
On the 'What do you want to do?' screen, select 'Upgrade this PC now' and click 'Next.'

(This stage will download, verify, and create the Windows 10 installation media.)

Under 'Choose what to keep,' select 'Keep personal files and apps,' then click 'Next.'
Click 'Install,' and the installation will begin. (This process will take some time, so please be patient.)

Let me know how it goes. Thank you!

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6 additional answers

Answer 1

Anonymous

This update broke my daughter's computer. Everytime it installs, the computer goes into reboot mode just as quick as it loads. it takes me days to get it working again. why isnt microsoft smart enough to know, if it aint broken, dont fix it.

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Answer 2

Estrella721 45,810 Independent Advisor

You're most welcome. I'm glad that the issue is fixed now. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click 'Yes' below and take a moment to rate my support. Thank you. Stay safe and have a great day!

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Answer 3

Bonjour à tous,

Windows 10, version 22H2

Depuis ces mises à jour :

"Mise à jour de sécurité pour Microsoft Windows (KB5044273)"

"Mise à jour pour Microsoft Windows (KB5044029)"

"Servicing Stack 10.0.190041.5071"

> Je me log à mon PC, ces mises à jour s'installes, tous va bien et environs 10/15 minutes plus ****, tous se fige, j'entends les disques "en mirroring" se parquer et écran bleu - Erreur processus, DIED...

Windows Modules Installer Worker

Problème

WindowsServicingFailureInfo

Signature du problème

Nom d’événement du problème : WindowsServicingFailureInfo

OsVersion: 10.0.19041.5071:1

Message: 0x800F0984 0x800F0984 Matching binary: wstorvsp.inf missing for component: amd64_dual_wstorvsp.inf_31bf3856ad364e35_10.0.19041.5129_none_35c330d471799c27

Callsite: File: storelayout.cpp(1698) - ComponentStore::CRawStoreLayout::HydrateFile

Version du système: 10.0.19045.2.0.0.768.101

Identificateur de paramètres régionaux: 1036

Informations complémentaires sur le problème

ID du récipient : INVALID_REQUEST

Je redémarre en mode sans échec avec réseau, je regarde dans les mises à jour Windows et je remarque que les seules mises à jour

effectuées aujourd'hui 15/11/2024, c'est la où ça plante…

Je tente de désinstaller ces mises à jour, mais quand je redémarre Windows me les réinstalle, et rebelote...

Pour finir je désactive Windows Update dans les "Services" - "Exécuter", puis "Services.msc" désactivation de "Windows Update", puis je

désinstalle ces dernières mises à jour…

Cela fonctionne parfaitement sans plantage...

Je ne peux plus mettre Windows Update en fonction tant que je ne sais pas d'où vient le problème.

Mon processeur : Intel Core i7-2600 de 3.40 Ghz (stepping D2, Code name Sandy Bridge-DT)

Mon OS : Microsoft Windows 10 Home (x64) Build 19045.5011

Y-a-t-il une solution ?

Merci

Christian

Answer 4

Anonymous

Hello,

Please try deleting the $Windows.~BT folder, as this stores the files needed to update the computer. Clearing this should help with your problem. Make sure to restart your computer and then run disk cleanup to clear any other files.

Let me know how this goes.

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