Microsoft Smart Scanner infected files found

Question

Microsoft Smart Scanner infected files found

Anonymous

Microsoft Smart Scanner found infected files during the scan, but when the scan was done it said no infected files found. Is this normal?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

0 additional answers

Answer 1

Hello,

I think you meant the Safety Scanner?

This behavior of the Microsoft Safety Scanner is actually completely normal.

All of the findings during the scan are potential/suspicious ones. Think of it as the scanner are marking those so that at the final phase, it can check them against virus definition. This is where the scanner will perform a MAPS (Microsoft Active Protection Service" request to connect to the cloud server, and to upload these initial findings for confirmation. This is why you received a different total number. If it came back with nothing, it means the scan went through finding no threats.

Answer 2

_AW_ 69,041 Volunteer Moderator

It's quite common for Microsoft Safety Scanner to flag some files during the scan, but upon further inspection of the files in the cloud, the end result is no detections.

Refer to Rob Koch's reply at the link below for a detailed explanation:

https://answers.microsoft.com/message/e199de56-9a50-4cc5-a37a-3a7f2708b093?threadId=27c95df9-7d49-4d02-b734-bcb16495cfc3

0 comments