I have been getting cyclical blue screens about once every other week I have mini dump files and would like help identifying the problem

Anonymous
2024-12-23T12:51:14+00:00

I have an amd 7800x3d, and a gigabyte gaming oc rtx 4090, gigabyte aorus master x670e bios version F32, G.Skill f5-6000j3036g32gx2-tz5nrw with expo enabled, I have a theramaltake toughpower gf3 1350w power supply. Running windows 11 with the latest updates for windows and all drivers for hardware. I have a corsair MP700 pro 1tb m.2 PCIe Gen 5 running windows and a Samsung 990 pro 4tb gen 4 m.2 as a secondary drive. I have had a few different crashes but this latest blue screen is the VIDEO_MEMORY_MANAGEMENT_INTERNAL and it has happened the most, and the most recently. I have several mini-dump files I can share, I just need to know the most appropriate way to share them, and would be happy to provide additional information. Thank you.

Windows for home | Windows 11 | Performance and system failures

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DaveM121 929K Reputation points Independent Advisor
2024-12-23T16:47:08+00:00

Your minidump files all indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a couple of slightly older version of the Nvidia device driver to try to find a version that is stable on your system.

A slightly older version of that driver is more stable than the latest version.

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  1. DaveM121 929K Reputation points Independent Advisor
    2024-12-23T17:47:25+00:00

    Glad to help!

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  2. Anonymous
    2024-12-23T17:45:46+00:00

    Thanks for the reply Dave, I will try uninstalling with ddu and using older drivers.

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  3. Anonymous
    2024-12-23T16:44:37+00:00

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  4. DaveM121 929K Reputation points Independent Advisor
    2024-12-23T13:22:07+00:00

    Hi, I am Dave, I will help you with this.

    Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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