I cant access or set up my pin on my computer.

Anonymous
2024-12-11T21:46:39+00:00

I've had my PIN set up for quite some time and all the sudden I received a message that said my organization requires me to update my pin.  This is a personal computer, it does not belong to any organization.  Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. Try again later.  I removed my PIN and now Add is greyed out.  This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back.  Any help would be appreciated.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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EmilyS726 261.8K Reputation points Independent Advisor
2024-12-11T23:24:35+00:00

Hello,

Do you mind going to Settings > Accounts > Access Work or School, can you tell me if you have any work/school email address listed here? If so, select it and then disconnect it. Restart and see if the issue is resolved.

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  1. EmilyS726 261.8K Reputation points Independent Advisor
    2024-12-12T13:12:16+00:00

    You are welcome. If all is good, feel free to mark the answer for this thread, or let me know if you need anything else from me.

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  2. Anonymous
    2024-12-12T06:50:42+00:00

    I did that and it worked thank you for helping.

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