Bluetooth pairing doesn't work on Windows 11

Anonymous
2025-01-17T16:57:01+00:00

In another post, I tried to fix a Bluetooth issue with my headphones. Now, I can't pair any Bluetooth devices. These devices can pair with my laptop and work fine, so the issue is with my PC. I've shared some screenshots of my situation. Please help me.

Windows for home | Windows 11 | Devices and drivers

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Estrella721 45,810 Reputation points Independent Advisor
2025-01-20T20:11:33+00:00

Try a repair in-place upgrade, which will reinstall Windows while keeping your files and apps. This helps fix or replace any corrupted files that may be causing the problem.

Note: Before doing so, unplug all unnecessary external peripherals connected to your PC, and temporarily disable any third-party antivirus program to avoid interference.

  1. Click the 'Download now' button under 'Windows 11 Disk Image (ISO)' and save it to your computer: https://www.microsoft.com/software-download/win...
  2. Run the downloaded file and select 'Yes' when prompted by User Account Control (UAC).
  3. Accept the Microsoft Software License Terms if you agree.
  4. On the 'What do you want to do?' screen, select 'Upgrade this PC now' and click 'Next.'

(This stage will download, verify, and create the Windows 11 installation media.) It will take some time to complete.

  1. Under 'Choose what to keep,' select 'Keep personal files and apps,' then click 'Next.'
  2. Click 'Install,' and the installation will begin. (This process will take some time, so please be patient.)

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  1. Anonymous
    2025-01-17T20:06:24+00:00

    Hello, thank you for your response. From the troubleshooting list, I have done the following:

    1. Ran the "Windows Bluetooth troubleshooter"
    2. Uninstalled the drivers and restarted the computer to have them reinstalled
    3. Restarted the Bluetooth services in "services.msc"

    I have already tried these mentioned options, and they did not solve my problem.

    I am attaching a screenshot of the System Information.

    Image

    I just uninstalled the Intel Bluetooth driver and restarted the computer.

    Windows Update reinstalled it correctly, and the Bluetooth drivers now appear in Device Manager. However, as shown in the image, when trying to search for a Bluetooth device, it still cannot pair.

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  2. Estrella721 45,810 Reputation points Independent Advisor
    2025-01-17T20:14:34+00:00

    Expand the WLAN + BT section, then download and install the Intel Bluetooth Driver from the link below. Make sure to select Windows 11 as the operating system from the options above. Once done, restart your computer and check if the issue is resolved.

    https://www.gigabyte.com/Motherboard/B550-AORUS...

    If not, when did the issue start? Were there any changes made to your computer system before this issue?

    Disclaimer: There is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2025-01-17T19:59:24+00:00

    Hello, thank you for your response. From the troubleshooting list, I have done the following:

    1. Ran the "Windows Bluetooth troubleshooter"
    2. Uninstalled the drivers and restarted the computer to have them reinstalled
    3. Restarted the Bluetooth services in "services.msc"

    I have already tried these mentioned options, and they did not solve my problem.

    I am attaching a screenshot of the System Information.

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  4. Estrella721 45,810 Reputation points Independent Advisor
    2025-01-17T18:31:56+00:00

    Hello, I'm Estrella, a fellow Microsoft user, and I'm here to assist you. I understand this situation has been challenging for you. I'll do my best to help you.

    1. To avoid repeating any methods, could you please list the troubleshooting steps you've taken so far, if any?
    2. Press Windows + R, then type MSINFO32 and hit Ok.

    Take a screenshot of that window and attach it to your next reply.

    Do not include personal information.

    1. Press the Windows key + X and select Device Manager.

    Expand the Bluetooth section

    Right-click on your Bluetooth adapter(Intel), then click Uninstall Device.

    Ensure the "Delete driver software for this device" is checked

    Restart your computer.

    Test the Bluetooth if working or not.

    If that doesn't resolve the issue, be sure to reply and provide the information asked above so I can determine the next steps to provide.

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