Windows 11 - Unable to update and run troubleshooter.

Anonymous
2025-01-14T18:33:11+00:00

Hi,

I'm unsure what happened, but I'm unable to update my PC, I get this warning:

When trying to run the troubleshooter, I get this error:

I ran a system file check and restored in CMD and ran a scan and got these results:

Any help on how to fix this is appreciated.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Ramesh Srinivasan 90,040 Reputation points Independent Advisor
2025-01-14T19:04:51+00:00

Hi, This is Ramesh.

Please run "winver.exe" and note the OS version.

If the OS version is 21H2 or 22H2, please use the ISO to upgrade to 24H2.

  1. Download Windows 11 Media Creation Tool (MCT) from this link:

https://go.microsoft.com/fwlink/?linkid=2156295

  1. Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
  2. Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
  3. Run setup.exe from the ISO drive. This starts the in-place upgrade/repair installation.

(Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

Was this answer helpful?

2 people found this answer helpful.
0 comments

14 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-01-14T22:44:31+00:00

    Hi, This is Ramesh.

    Please run "winver.exe" and note the OS version.

    If the OS version is 21H2 or 22H2, please use the ISO to upgrade to 24H2.

    1. Download Windows 11 Media Creation Tool (MCT) from this link:
      https://go.microsoft.com/fwlink/?linkid=2156295
    2. Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
    3. Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
    4. Run setup.exe from the ISO drive. This starts the in-place upgrade/repair installation.

    (Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

    Thank you so much for this Ramesh! This actually worked! I was able to reinstall the OS and update it. The updater is now working as well as the troubleshooter. Thank you so much for the help!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-03-04T13:56:33+00:00

    i have face problem while download not download properly it shows continuously retry retry

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Airbus A350 8,395 Reputation points Volunteer Moderator
    2025-01-15T14:01:19+00:00

    Hello,

    I would recommend running an in-place repair upgrade, which will fix any corrupt system files, run updates, and upgrade to the latest version of Windows 11 (which would be 24H2).

    You can use the Windows 11 Installation Assistant, the Windows 11 ISO, or the Media Creation Tool. All three of these options will get you to Windows 11, version 24H2.

    To use the Windows 11 Installation Assistant, download theWindows 11 Installation Assistant and then run it. You should see some prompts telling you about Windows 11 and what it'll install. Let it download and install 24H2.

    To use the Windows 11 Media Creation Tool, download theWindows 11 Media Creation Tool, and run the MCT. Once it finishes loading, push "Upgrade this PC Now". Let the MCT install the Windows 11 installation files, and then let it check for updates, and then let it install Windows 11.

    To use the Windows 11 ISO, download the Windows 11 ISO, (you can find ithere, scroll down to where you see ISO for Windows 11 x64 devices), mount it, and then run setup.exe (if you see a UAC prompt, push yes). Follow the prompts on-screen and then let setup.exe update and install Windows 11, 24H2.

    All of these steps will get you to 24H2 and will take a while to install. It's best to do this at night when you're not doing anything important. Just make sure to save your files before you start.

    Hope this helps, and if you have any questions, don't hesitate to let me know!

    Was this answer helpful?

    0 comments
  4. Ramesh Srinivasan 90,040 Reputation points Independent Advisor
    2025-01-15T03:18:44+00:00

    You're most welcome. Glad to have helped.

    Regards,

    Was this answer helpful?

    0 comments