Laptop Arrow Down and Right keys suddenly stopped working

Question

Laptop Arrow Down and Right keys suddenly stopped working

Anonymous

Both keys simultaneously stopped working.

other keys work okay
no liquid/dirt has been spilled
there's no Troubleshooter for Keyboard in Win11. I've run a 'generic' troubleshooter
keyboard has been uninstalled, updates have been checked
on touch screen kb, both arrow commands work
when using Fn+arrow, they don't work, either
I have no aux kb to try with

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Answer accepted by question author

DaveM121 947.9K Independent Advisor

Hi, I am Dave, I will help you with this.

Open Command Prompt, then run this command and press Enter:

msdt.exe -id KeyboardDiagnostic

Run that Keyboard Troubleshooter to see if that can solve the problem.

If that troubleshooter does not resolve the problem, please try to access another external keyboard to test if those keys are working correctly on that keyboard.

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4 additional answers

Answer 1

Anonymous

I'm having the EXACT same problem. Though the down-arrow and right-arrow keys do work on apps like Discord.

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Answer 2

Anonymous

Now confirmed - there's a crack in the back of the keyboard.

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Answer 3

Anonymous

UNBELIEVABLE!

This morning, the same keys all of a sudden stopped working again! I ran the troubleshooter to no avail.

What is going on?

EDIT: the keys now work again - w/o any attempt to fix the issue. Could there be something wrong with the keyboard itself?

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Answer 4

Anonymous

Thanks, man!

Even though the troubleshooter found nothing, the keys now work having rebooted the computer. Strange...

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