copilot quit, why

Anonymous
2025-03-24T23:11:54+00:00

why won't copilot work? ever since the last update it doesn't do anything. I don't even get the circle of death

Windows for home | Windows 10 | Accessibility

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John Jefferson Doyon 87,160 Reputation points Independent Advisor
2025-03-26T00:51:44+00:00

Thank you for letting me know.

You have the latest build of Windows 10. I checked, and Microsoft is aware of an issue with the Microsoft Copilot app:

"We're aware of an issue with the Microsoft Copilot app affecting some devices."

You can find this under "Known issues in this update" > "Microsoft Copilot" here: https://support.microsoft.com/en-us/topic/march...

While this specifically addresses an automatic uninstall issue, it may be related to your problem.

If you haven't already, try uninstalling the Microsoft Copilot app and reinstalling it from the Microsoft Store:

> Press Start and search for Copilot.

> Right-click it and select App settings.

> Scroll down to the Reset section and click Reset, then check if the issue persists.

> If the issue persists, go back to App settings, find Uninstall, and remove the app.

> Reinstall the app from the Microsoft Store and pin it to the taskbar.

If issue still persists, please provide feedback directly to Microsoft by pressing Windows key + F on your keyboard https://support.microsoft.com/windows/send-feed... This sends diagnostic data and details about the issue directly to Microsoft’s engineering team, helping them investigate and work on a fix in future updates.

I really hope this information is helpful! :)

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  1. Anonymous
    2025-03-26T13:37:38+00:00

    Thank you It is now working it took clearing the cache, re installing and restarting the computer but it's all good now

    again Thank you for your help

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  2. Anonymous
    2025-03-25T22:30:05+00:00

    Hi John,

    No nothing at all happens, and I cannot even right click it to try running as an administrator. I don't get anything showing in the task manager either after all the ways I have tried to open it.

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  3. John Jefferson Doyon 87,160 Reputation points Independent Advisor
    2025-03-25T00:47:12+00:00

    Hi, I'm John! I will help you with this.

    When you try to open Copilot, does anything happen at all, like a quick flash, or any kind of error message? Or does it just seem completely unresponsive?

    Could you provide me with a screenshot of your current Windows 10 OS Build?

    To do this, press the Windows key + R to open the Run dialog, type "winver" (without the quotes), and capture a screenshot (make sure not to include your email address), and attach the screenshot in your next response.

    Click "Reply" below to let me know.

    Regards,

    John J.D.

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