Windows Assesment tool found Multiple drivers

Question

Windows Assesment tool found Multiple drivers

Anonymous

Hello,

Lately i've been trying to debug an issue ocurring with my computer where the system locks up. I've done basically every single first ocurrent step such as clean boot, updating BIOS, updating drivers, hardware test (Memtest, OCCT) changing PSU and so on. But this isn't the issue since i narrowed it down to either a motherboard failure or a USB device failure.

In any case i've been checking driver failure and today i found about the Windows Assesment toolkit. When checking driver issues i noticed i had 9 multiple drivers, it seems the driver Store installs outdated or the same driver version after i've installed it because i DDU'd my GPU driver multiple times and it always shows up the outdated version. At the moment i stopped updating it.

Which brings me to question, i've tried to find the multiple drivers using device manager View>Show hidden devices but i cannot find any greyed out devices anymore. In such cases how can i remove outdated or duplicated copies of the drivers? And how am i supposed to install a updated GPU driver?

Thanks in advance.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

0 additional answers

Answer 1

Hi Michael, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist, to identify the names of those drivers and to remove them, kindly follow the steps below:

Press Windows key + X then click Windows Powershell (Admin) or Windows Terminal (Admin)

Copy, paste and enter the command:

dism /online /get-drivers /format:table

and uninstall using the command below:

pnputil /delete-driver oem11.inf /uninstall /force

Note: This is just an example command wherein the incompatible published name driver is “oem11.inf”, replace it depending on your incompatible driver.

Let me know how it goes and I hope that helps.

Bernard