New Microsoft 365 Business Standard Account not recognised

Question

New Microsoft 365 Business Standard Account not recognised

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I have added a new user via the Microsoft Admin Center and have been able to log onto this account (Microsoft 365 Business Standard) via a browser.

In testing, I have been able to log into the account and gain access to it via a browser and have successfully send and receive emails etc.

A new Windows tablet device is not recognizing the account ("That Microsoft account doesn't exist....").

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Answer 1

Hello,

Adding a business account to Windows is different than adding a personal Microsoft account. It follows different procedure.

First of all, you need to make sure your computer is running Windows Pro edition, If it is Home edition, then you won't be able to add a business account.

If you have Pro, to do so, go to Settings > Accounts > Access Work or School, click on Connect.

Don't sign into your work email yet. Instead, click on "Join this device to Microsoft Entra ID". On the next step, you will be prompted to sign in, then you can sign in.

Once done, restart the computer and you can use "switch user" to sign in using the business email.