Hello! My name is Renzo, and welcome to the Microsoft Community.
This could be caused by a mismatch in the account settings, a security measure, or a glitch in the system. Here's how to resolve it and hopefully stop the prompt from reappearing.
- Confirm Your Recovery Phone Number
- Go to the Microsoft account security page: https://account.microsoft.com/security.
- In the Security section, look for the Recovery options area > Security info, you should see the recovery phone number listed
- If the phone number is there, ensure it's correct.
- Check if the prompt still appears
- Clear Browser Cache and Cookies on your Browers
- Remove and Re-add Your Phone Number
- Go to Security Info as described above.
- Find your Phone number listed under Recovery info.
- Click Remove next to the phone number.
- After it's removed, click Add Security Info to add your phone number again
- Check for a Microsoft Account Security Update
- Go to Microsoft Account: https://account.microsoft.com.
- Check for any security alerts or required actions, such as updating security settings or verifying your identity
It may be due to a required security update or a specific Microsoft account issue.
Let me know how it goes or if you need more help.