All components of Windows Update stuck at 0%

Anonymous
2025-04-07T18:47:16+00:00

Hello,

All the components of my Windows Update are stuck at Downloading - 0%. In addition to this, my Microsoft Store does not download/update anything, and hasn't done for many months.

I've tried the steps from this thread: https://answers.microsoft.com/en-us/windows/forum/all/windows-11-update-always-stuck-at-0/a76b623b-786a-41a1-a32f-7614099b5588 but was left with a screen that said 'This PC can't be upgraded to this version of Windows.'.

Please help!

Thanks
Oliver

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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John Jefferson Doyon 90,150 Reputation points Independent Advisor
2025-04-07T20:02:04+00:00

Thank you for letting me know.

You’re currently running Windows 11 Pro, version 22H2, which actually reached end of service on October 8, 2024. This means it’s no longer receiving security updates or support from Microsoft. Reference: https://learn.microsoft.com/en-us/lifecycle/ann...

The latest version is 24H2, and it’s possible that some steps were missed or not followed exactly during your previous in-place upgrade attempt.

If you get error while following the steps below please let me know.

To get your device up to date, the best course of action now is to perform a Repair Upgrade. This process upgrades your system to the latest version of Windows 11 without affecting your personal files or apps.

Here’s how to do it:

> Download the Windows 11 Installation Assistant from the official Microsoft website: https://www.microsoft.com/en-us/software-downlo...

> Open the tool and follow the on-screen instructions to upgrade your PC.

> Make sure to choose the option to Keep personal files and apps.

> Ensure your device stays plugged in and connected to the internet during the process.

The process will download and restart your PC several times. This may take some time, so please be patient and do not interrupt the process.

This should resolve the issue and get your system updated to the latest supported version. If you need further assistance, feel free to reach out.

I really hope this information is helpful! :)

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  1. Anonymous
    2025-04-08T07:48:50+00:00

    Thank you so much John, thats sorted everything!

    Oliver

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  2. Anonymous
    2025-04-08T04:46:28+00:00
    1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

    BSOD - Posting Instructions - Windows 10 Forums

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Batch files for use in BSOD debugging - Windows 10 Forums

    1. Open administrative command prompt and copy and paste:

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

    Post a share link.

    For share links please use drop box or google drive.

    Make sure that links are available without sign in.

    https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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  3. Anonymous
    2025-04-07T19:45:13+00:00

    Hi John,

    Thanks for your response. I did indeed try the in-place upgrade with the ISO.

    Here's the screenshot requested.

    Thanks

    Oliver

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  4. John Jefferson Doyon 90,150 Reputation points Independent Advisor
    2025-04-07T19:26:52+00:00

    Hi, I'm John! I will help you with this.

    From the link you followed, did you try doing an in-place upgrade using the ISO file?

    Could you provide me with a screenshot of your current Windows OS Build?

    To do this, press the Windows key + R to open the Run dialog, type "winver" (without the quotes), and capture a screenshot (make sure not to include your email address), and attach the screenshot in your next response.

    Click "Reply" below to let me know.

    Regards,

    John J.D.

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