Windows 11 update BSOD Page Fault, IRQL, System Service

Question

Windows 11 update BSOD Page Fault, IRQL, System Service

Anonymous

Ever since updating to windows 11 24H2, my laptop began BSOD. I reverted back to 23H2 but the problem persists. The main errors are Page_Fault_In_Nonpaged_area, IRQL_Not_Less_Or_Equal (ntoskrnl.exe), System_Service_Exception (FLTMGR.SYS). These errors were happening ever 3-5 minutes on 24H2, but only 15-20 minutes with 23H2.

I have tried to reinstall a clean windows 11, but it constantly restarts during the process and it will not restore properly.

All drivers are up to date, Memory has been checked and there's no issues with it.

What else can I do?

See the recent minidump files here:

https://drive.google.com/drive/folders/1TumfZz1MD625POJ9cxDF3KPS5367qX6d?usp=drive\_link

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

DaveM121 928.6K Independent Advisor

On the link below, change the operating system drop-down menu to Windows 10, then you should be able to find the AMD Chipset drivers.

https://www.acer.com/gb-en/support/product-supp...

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4 additional answers

Answer 1

Hi Dave,

I'm struggling to find the drivers I need. I have an Acer swift 3 SNID: 10906967134

With an AMD Ryzen 7 4700u cpu with Radeon graphics.

My IDE ATA/ATAPI controllers are standard SATA AHCI Controllers, is there a way to force the acer care center or AMD adrenaline package to update these drivers?

Answer 2

Your minidump files indicate the chipset (storage) drivers caused your system to crash.

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install (not update) the version of chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

Answer 3

Hi Dave, Try these individual links instead.

https://drive.google.com/file/d/12vszy2l1fuUaXYZu3mnL7ZAY7WBp12xE/view?usp=sharing

https://drive.google.com/file/d/1ewcFecTcLv2q0-QpXo9LeXFfZynI38R8/view?usp=sharing

https://drive.google.com/file/d/1jSulJCx4CZNPJvtTYjRlCQHBUuoK6jpQ/view?usp=sharing https://drive.google.com/file/d/18SQyGF38CGht7StMJjwiHfcXALK-QfXM/view?usp=sharing

Answer 4

DaveM121 928.6K Independent Advisor

Hi, I am Dave, I will help you with this.

I tried to download your minidump files, but Google Drive indicates they are not shared, please try sharing the files again and let me know here when the files are shared.

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