My computer keeps crashing and I need help fixing it

Anonymous

Error message from reliability monitor

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffcb0d7178c010

Parameter 2: fffff80266a771a0

Parameter 3: 0

Parameter 4: ffffcb0d6f432080

OS version: 10_0_26100

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26100.2.0.0.768.101

Locale ID: 4105

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Jonathan Deives 82,475 Independent Advisor

I'm glad to help you!

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Jonathan Deives 82,475 Independent Advisor

The file indicates that the cause of the BSOD is "SteamStreamingMicrophone.sys", whose driver belongs to Steam.

Follow the steps in this link to uninstall it and see if the problem persists;

https://steamcommunity.com/app/353380/discussio...

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Anonymous

Please uninstall Avast AV using the applicable uninstall tool:

Avast Removal Tool | Download Avast Clear | Avast

Make sure that defender is on
Create a new restore point
For any BSOD post a new V2 share link into the newest post

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Jonathan Deives 82,475 Independent Advisor

After turning on the driver verifier and the BSOD occurs, go to the folder and see if new files were created, if they were created, please upload the files.

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Jonathan Deives 82,475 Independent Advisor

Let the BSOD happen 3 times and then see if new files are created.

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Jonathan Deives 82,475 Independent Advisor

The link above has a tutorial that you can follow to turn on the driver verifier.

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Jonathan Deives 82,475 Independent Advisor

The minidump files do not indicate any driver or hardware causes, only memory corruption.

Try forcing Windows to show failed drivers and produce minidump files, enable Driver Verifier for this;

https://answers.microsoft.com/en-us/windows/for...

Let the BSOD happen 3 times and then see if the files were created.

Before running Driver Verifier, create a new system restore point.

If you have problems starting Windows after enabling Driver Verifier, follow these steps:

Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

Do this two or three times.

Windows will boot into the Recovery Environment.

Go to Troubleshoot > Advanced Option > Startup Settings and click Restart.

When restarting, press 4 to enter safe mode.

Open command prompt as administrator, run these two commands and restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

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Answer accepted by question author

Jonathan Deives 82,475 Independent Advisor

Hello my name is Jonathan, I'm here to help you with this problem.

See if your computer is creating minidump files.

To find these files, this is the path "C:\Windows\Minidump".

First copy and paste all the minidump files you have to another folder and then zip it. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

Choose to share or right click and get the share link.

Please post the link to the ZIP file here so it can be reviewed.