sfc /scannow, DISM and Windows 11 Installation not working after KB5058502 failure

Anonymous
2025-06-07T00:01:24+00:00

I'm running Windows 11 and today the update KB5058502 attempted to install. However, an error occurred during the update which let to the system get stuck on "Undoing changes made to your computer", which would never actually complete. Through the use of Windows 11 install media on a USB stick, I was able to change the boot from "Windows Rollback" back to "Windows 11". The system mostly functions (Windows Explorer seems to behave normally and most applications seem to work fine), with a few exceptions:

  • Some applications fail to open with the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
  • Steam fails to open with the error "The code execution cannot proceed because C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controIs_6595b64144ccf1df_6.0.22621.5262_none_6ebff4ba87ff320e\COMCTL32.dll was not found. Reinstalling the program may fix this problem."
  • sfc /scannow fails with the message "Windows Resource Protection could not start the repair service." (I checked and trustedInstaller is running)
  • DISM /Online fails with the message "Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. For more information, review the log file."
  • Windows 11 Installation Assistant (trying to repair the Windows install) errors with "Installation failed", followed by "Something went wrong | Select Try again, and if that doesn't work, contact Microsoft support for help. Error code 0x800700c1"
  • Installing the KB5058502 update with the standalone installer fails with the message "This update is not applicable to your computer".

I'm assuming this is all because of corrupted files due to the update failing to install (apart from maybe the Windows 11 installation assistant failing, surely that shouldn't even be using installed files...?) Checking the CBS log, I've found that the following error is repeated over and over: "Failed to create CBS worker - waiting for a second and trying again".

OS Version 10.0.22631 Build 22631

Thanks!

Ben

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh Srinivasan 87,860 Reputation points Independent Advisor
2025-06-09T02:42:19+00:00

Hi,

The new errors are related to Store apps, and DISM can't fix them.

  1. Download Windows 11 Media Creation Tool (MCT) from this link:

https://go.microsoft.com/fwlink/?linkid=2156295

  1. Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
  2. Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
  3. Run setup.exe from the ISO drive. This starts the 24H2 in-place upgrade.

(Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

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48 additional answers

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  1. Anonymous
    2025-06-07T10:45:55+00:00

    Hi Ramesh,

    Here's the .zip on onedrive: CBS.zip

    Thanks!

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  2. Anonymous
    2025-06-07T03:37:56+00:00

    An in place upgrade repair may be useful in fixing the problems.

    In addition 22631 may be able to upgrade to 26100.

    Repair Install Windows 11 with an In-place Upgrade | Windows 11 Forum

    1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

    BSOD - Posting Instructions - Windows 10 Forums

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

    1. Run: upgrade_failure_info > post a share link

    https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Batch files for use in BSOD debugging - Windows 10 Forums

    1. Open administrative command prompt and copy and paste:

    fltmc

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

    Post a share link.

    For share links please use drop box or google drive.

    Make sure that links are available without sign in.

    https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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  4. Ramesh Srinivasan 87,860 Reputation points Independent Advisor
    2025-06-07T03:16:00+00:00

    Hi Ben,

    Please upload your CBS logs to OneDrive or GoFile.io and share the link here. To collect the CBS logs, do the following:

    1. Restart Windows once.
    2. Open admin PowerShell and run: GCI -Path 'c:\windows\logs\cbs', 'c:\windows\logs\dism\dism.log', 'C:$WINDOWS.~BT\Sources\Panther\setupact.log' | Compress-Archive -destination (join-path ([environment]::GetFolderPath('Desktop')) \CBS.zip)
    3. Share CBS.zip on OneDrive or GoFile.io and post the link here.

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