Hi, good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, rest assured, I'm going to do my best to help you.
Are you signed in with your School or Work account on your computer?
Please try this if it helps.
Press Windows Key+R to open run then type: cmd
Press Ctrl+Shift+Enter to run it as administrator
Copy and paste each command one at a time then press Enter.
reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f
reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f
reg delete "HKCU\Software\Policies" /f
reg delete "HKLM\Software\Microsoft\Policies" /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f
reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f
reg delete "HKLM\Software\Policies" /f
reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f
reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f
reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f
Please proceed to the next commands in case you receive any errors.
When all commands have been entered. Restart your computer then check if the issue persists.
Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.
Kind regards,
John DeV
Independent Advisor