I cannot sign into my account.

helen finney 25 Reputation points
2025-07-10T08:25:44.8466667+00:00

I noticed emails were not coming through to my account on my phone or my laptop (mac), so I tried to sign in on Safari but couldn't. I went through the support help, however, it says, Account check failed

Sorry, we're experiencing issues checking your account.

(also the 'child tags' only gave me one option and I had to select something to get through. I'm on Safari, not a business)

What do I do now?

Outlook | Windows | Classic Outlook for Windows | For business
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Answer accepted by question author
Sumit 44,306 Reputation points Volunteer Moderator
2025-07-10T09:34:16.5533333+00:00

Hi,

This is something known from Microsoft:

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

***Outlook.com Service degradation Users may be unable to access their mailbox using any connection methods ***

User impact: Users may be unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client

Current status: We've determined the cause of the issue and have started deployment of a fix. We expect the fix to take an extended period following our safe change management process.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 10:30 AM UTC

Appreciate your patience while Microsoft works on it.

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  1. Sumit 44,306 Reputation points Volunteer Moderator
    2025-07-10T16:41:22.6+00:00

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

    We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

    Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

    Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

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