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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Have scanned a document but will not print ANY document, etc.
Hi. I'm David, and I'm happy to help you.
Please do the following:
If you want, share a screenshot.
Use the shortcut "Windows + Shift + S" to use the screenshot tool.
I await your reply.
HP Photosmart 3100
Printer status : Idle
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 2%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Thats in all likelyhood because to are relying on win update drivers and have failed to install full feature software from HP support and followed the setup prompts
https://support.hp.com/us-en/drivers/hp-photosmart-c3100-all-in-one-printer-series/1146511
And
Win11 by default only installs critical security updates, unless you made the mistake of selecting “Get latest updates” which includes drivers.
See your laptop/PC makers support to update both bios and makers drivers.
There should be a shortcut to that makers update utility on your system.
Then set Bios to defaults & Pwr to balanced. At the end of the day shutdown, do not leave in sleep.
Do NOT update from any other source inc Device Manager
You only need to set the Advanced options for notify & Time, then leave win update to do its own thing.
