81,208 questions with Microsoft Security-related tags

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Intermittent "Missing Heartbeat" Alerts in Sentinel Even Though Logs Show No Gap

Hi everyone, I have an on-premises virtual machine onboarded to Azure Arc and I’m collecting Heartbeat logs using the Azure Monitor Agent (AMA) in Microsoft Sentinel. I created an analytics rule to trigger an alert if a heartbeat is missing for 10…

Microsoft Security | Microsoft Sentinel
asked 2026-03-12T09:49:00.31+00:00
Muhammad Arif Ahmed 0 Reputation points
commented 2026-03-18T14:16:13.53+00:00
Muhammad Arif Ahmed 0 Reputation points
1 answer

365 tenant authenticator loop

I am currently locked out of my Microsoft 365 account and I need assistance. I am the owner and the only administrator of my tenant. I recently reset my phone, and my Microsoft Authenticator setup was lost. There is no trusted device associated with my…

Microsoft Security | Microsoft Authenticator
asked 2026-03-18T14:08:10.6933333+00:00
Jon M 0 Reputation points
answered 2026-03-18T14:08:31.0566667+00:00
Q&A Assist
0 answers

How to open word document shared by external and make it fillable?

My student’s doctor sent me a form to fill out. It is a word document, but I cannot fill it out. When I try to convert to a pdf, I get an error message. Authenticator is preventing me. Don’t know how to bypass.

Microsoft Security | Microsoft Authenticator
asked 2025-07-10T16:17:03.8966667+00:00
Renee Hannon 0 Reputation points
commented 2026-03-18T14:03:50.8066667+00:00
Carolyne-3676 1,116 Reputation points
1 answer

How to log into specific Entra Domain without having SSO interfere?

Hi everyone, Like most corporations, SSO is enabled for my work email, so whenever I go to the Microsoft Entra Admin Center URL, I am automatically directed to the directory assigned as my startup directory. Problem: Is there a way to choose which…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-18T13:45:51.96+00:00
Jinki Lee 40 Reputation points
commented 2026-03-18T14:03:21.66+00:00
Sridevi Machavarapu 22,810 Reputation points Microsoft External Staff Moderator
0 answers

Authenticator app failure

I’m trying to sign into my works teams on my new phone I click the little sign in button and it jumps me to the Authenticator app then a sub page in the Authenticator app pops up telling me to open Authenticator to complete the sign in but I'm already in…

Microsoft Security | Microsoft Authenticator
asked 2025-07-12T10:38:24.5733333+00:00
Zsuliett Endredi 5 Reputation points
edited a comment 2026-03-18T14:01:57.64+00:00
Carolyne-3676 1,116 Reputation points
1 answer

Can't recover my backed up authenticator app

Hi I Have have another phone on which I primarily had the application but It died and I cannot access it any more. On my new phone am trying to recover from back up and am sure that I have at least two authenticator backups but my new phone keeps saying…

Microsoft Security | Microsoft Authenticator
asked 2025-11-02T18:39:58.6433333+00:00
mohamed ayach 0 Reputation points
answered 2026-03-18T14:01:47.9433333+00:00
Destiny Aisosa 0 Reputation points
0 answers

Unable to update and republish App listed in Entra ID Gallery Page/

Hi Team, Good day! I have an application listed/published in the Entra ID Market Place such that it is available for the customers in their tenants in the Gallery App listings in Entra ID of the customer's Azure Tenant. I wanted to edit/update a few…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-18T14:00:04.65+00:00
Joyson Kavin Kumar 0 Reputation points
answered 2026-03-18T14:00:21.1733333+00:00
Q&A Assist
2 answers

tenant has been blocked due to inactivity.

Sign-in failed could not sign in to Azure portal Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see…

Microsoft Security | Microsoft Authenticator
asked 2026-03-17T14:11:11.2266667+00:00
Sarah Elsayed 0 Reputation points
edited the question 2026-03-18T13:59:55.8266667+00:00
Liora D 12,340 Reputation points Microsoft External Staff Moderator
1 answer

Codigo de verificacion

tengo problemas con esto, no puedo recibir el codigo, usamos varias cuentas destinadas al mismo correo y todo, hace unos dias pude entrar lo mas bien pero ahora me tira este error que puede ser o que hago?

Microsoft Security | Microsoft Authenticator
asked 2026-03-18T13:59:30.09+00:00
Mercado Inteligente 0 Reputation points
answered 2026-03-18T13:59:53.1566667+00:00
Q&A Assist
0 answers

how to cancel password and pin in lock screen I tried everything and it didn't work

I make a new password today but I forget it please help me

Microsoft Security | Microsoft Authenticator
asked 2025-07-05T18:42:25.6433333+00:00
Abdelrahman Masad 0 Reputation points
commented 2026-03-18T13:58:22.64+00:00
Carolyne-3676 1,116 Reputation points
1 answer

macOS ADE Enrollment

I understand that Windows and macOS behave differently in Intune, but I would like confirmation from Microsoft Support based on our specific scenario. We are enrolling macOS devices through Automated Device Enrollment (ADE) viaABM, where users…

Microsoft Security | Intune | Configuration
asked 2026-03-18T13:56:07.2133333+00:00
Mian Mudasir Bari 0 Reputation points
answered 2026-03-18T13:56:30.9533333+00:00
Q&A Assist
0 answers

How to bring deleted one time passwords back to my new phone?

I had one time passwords for my important accounts like discord and github in microsoft authenticator app. after i switched to the new phone, i opened my microsoft authenticator account there. after i opened my account, i didn't do much with it. after a…

Microsoft Security | Microsoft Authenticator
asked 2025-07-06T12:49:32.23+00:00
Baha Akyüz 0 Reputation points
commented 2026-03-18T13:56:02.67+00:00
Carolyne-3676 1,116 Reputation points
0 answers

Enter the code displayed in the authenticator app on your mobile device

I am unable to access selected shared material. Whenever I follow the link I am brought to this page asking me to enter an MFA code which I am not receiving anywhere

Microsoft Security | Microsoft Authenticator
asked 2025-07-08T14:54:35.67+00:00
Giovanni Pianigiani 5 Reputation points
commented 2026-03-18T13:53:46.3266667+00:00
Carolyne-3676 1,116 Reputation points
2 answers One of the answers was accepted by the question author.

Private Azure Account - Deactivated Tenant - Reactivation needed

As a private user, I have limited access to support options. Azure support is only available within Azure itself. Unfortunately, I can no longer access my Azure account because of the following error message: Error message: interaction_required:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-14T17:02:53.5033333+00:00
emkapro 20 Reputation points
accepted 2026-03-18T13:53:42.7233333+00:00
emkapro 20 Reputation points
0 answers

Sign-in failed Error code: AADSTS5000224 (Related to security incident)

Sign-in failed Error code: AADSTS5000224 Error message: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-18T01:14:08.96+00:00
Parker Harrelson 0 Reputation points
commented 2026-03-18T13:45:22.2433333+00:00
Parker Harrelson 0 Reputation points
0 answers

How to change authentication from app to text.

App is not providing authentication passwords need to change to text #Microsoft Security

Microsoft Security | Microsoft Authenticator
asked 2026-03-18T13:40:55.89+00:00
james 0 Reputation points
commented 2026-03-18T13:42:57.16+00:00
james 0 Reputation points
0 answers

URGENT: Tenant Blocked (AADSTS5000225) - Unable to Activate Credits - Ref Case #[Removed PII]

Reference Case ID: #[Removed PII] (Previous interaction with Anas [Removed PII]) Affected Account: [mod: PII redacted]gmail.com Dear Microsoft for Startups Support, I am currently locked out of my primary Microsoft/Azure account due to the error…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-08T14:38:01.7933333+00:00
Maksymilian Pilżys 0 Reputation points
edited the question 2026-03-18T13:34:07.6066667+00:00
Ana M 0 Reputation points Moderator
1 answer

Urgent: Locked Out of Microsoft 365 Business Account (Global Admin) Due to MFA Issue

Dear Microsoft Support Team, I am writing this with deep frustration and urgency regarding my Microsoft 365 Business account (with the .onmicrosoft.com domain), which I am currently unable to access. Despite entering the correct username and password, I…

Microsoft Security | Microsoft Authenticator
asked 2026-03-18T13:31:19.7733333+00:00
Suresh Shrestha 0 Reputation points
answered 2026-03-18T13:31:44.4766667+00:00
Q&A Assist
1 answer

not able to add domain from admin center

Not able to verify domain (TXT record not able add ) the domain already exist, we have no credentials for old tenant. Kindly help

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-16T08:45:19.29+00:00
Praveen Nair 0 Reputation points
commented 2026-03-18T13:30:30.7633333+00:00
VEMULA SRISAI 9,980 Reputation points Microsoft External Staff Moderator
0 answers

Tenant quota increase

We would like to request an increase of our tenant directory object quota. We have recently purchased A3 licenses; however, the existing directory object quota has not been updated accordingly. As a result, we are currently unable to utilize the…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-18T13:20:48.4966667+00:00
Givi Tsiklauri 0 Reputation points
commented 2026-03-18T13:28:36.3033333+00:00
Sridevi Machavarapu 22,810 Reputation points Microsoft External Staff Moderator