License Reconciliation Needed

ComputerHabit 781 Reputation points
2022-09-09T15:05:18.597+00:00

What does LicenseReconciliationNeeded do and how do I fix it?

$msoUsers = Get-MSOLUser -All | where {$_.LicenseReconciliationNeeded -eq $true }
$msoUsers

I've struggled with this for a long time. I opened a case with support and they don't know how it comes about or how to resolve them.

Could anybody go into detail on what an admin should be doing with this attribute?

Office Management
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Exchange Online Management
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Accepted answer
  1. Vasil Michev 95,836 Reputation points MVP
    2022-09-09T16:01:43.91+00:00

    As taken from the official documentation: https://learn.microsoft.com/en-us/powershell/module/msonline/get-msoluser?view=azureadps-1.0

    LicenseReconciliationNeeded. Whether or not the user currently has a mailbox without a license. In this case, the user should be licensed with 30 days to avoid losing their mailbox.

    You fix it by assigning a license that includes Exchange Online plan, or by converting the mailbox to shared one (as long as its size is lower than 50GB and no archive is provisioned).

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  1. ComputerHabit 781 Reputation points
    2022-09-09T16:35:25.33+00:00

    Ah that's probably it. We hold everything with retention policies.

    Now I'm guessing these mailboxes are just kind of stuck at the moment. I had some issues with automation early on when learning what's required. I had a few mailboxes get unlicensed before an attempt to convert to shared.

    I've also had them show up in the MSOL errors list which I did clear. I just need to take these out of the policy for a little bit.

    Thanks for that.

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