My account doesnt exist

Italian guy 1 Reputation point
2022-09-11T17:17:12.087+00:00

Hello, i have a microsoft account, it has a password, an email and everything but almost always when i enter the email to log in somewhere it displays that message saying that the account doesnt exist and to make a new one. This is since day one. Sometimes the button to log in with windows hello pops up and I use that, and extremely rarely it works, but its almost never. Please help me out its so annoying

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,537 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,223 questions
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  1. Dave Patrick 426.1K Reputation points MVP
    2022-09-11T18:26:37.747+00:00

    The product group for Outlook.com actively monitors questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. S.Sengupta 15,266 Reputation points MVP
    2022-09-12T00:58:53.237+00:00

    Firstly, try to reset your Password if that doesn't help then try recovering the account:

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

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  3. Limitless Technology 39,371 Reputation points
    2022-09-12T20:19:41.043+00:00

    Hello there,

    The error "Microsoft Account does not exist" usually means:

    The person is logging in using an Alias.
    If the user renamed the affected email address into a new account, the original account will become an Alias.
    Thus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist.
    The solution is to log in using the new account.

    The person mistyped the email address.
    Retyped the correct email address.

    The person did not access the account (WITH A BROWSER) within 365 days. The account will be deleted permanently in the system due to inactivity.
    You may recreate the account as a new account if it is still available.

    I hope this information helps. If you have any questions please let me know and I will be glad to help you out.

    -----------------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept it as an answer--

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