Sound quality issue when using Surface Dock ?

EnterpriseArchitect 4,761 Reputation points
2022-09-16T14:48:07.883+00:00

Hi All,

I'm having an issue with my computer sound where it is always crackling and distorted using the following setup: 

SmartTV ---(HDMI-MiniDP-directcable)---> Surface Dock 2 ---> Surface Pro Tablet  
SmartTV ---HDMI-Cable---->Comsol display adapter---> Surface Dock 2 ---> Surface Pro Tablet

However, when I go direct with the below setup, the sound quality is clear: 

SmartTV ---(HDMI-MiniDP)-----> Surface Pro Tablet  
SmartTV ---HDMI-Cable---->display adapter---> Surface Pro Tablet

But it is quite annoying since it defeats the purpose of having the Surface Dock as the single source of connectivity.

https://www.belkin.com/us/cables/audio-video-cables/mini-displayport-to-hdmi-cable-4k/p/p-f2cd080/
https://www.microsoft.com/en-us/d/surface-dock-2/8qd908364sg2?activetab=pivot:overviewtab

Any help would be greatly appreciated.

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Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. S.Sengupta 15,191 Reputation points MVP
    2022-09-21T13:55:02.773+00:00

    If you're using Surface Dock while trying to listen to audio, see Troubleshoot Surface Dock or Surface Docking Station

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