Facebook Authenticator - New Phone

Thomas Pierri 1

Hi. I recently went from an Android to an iPhone. I can log into FB on my iPhone..but not my desk top. My Authenticator on my Android was set up for FB and fine. I exported to iPhone and thought it was ok. Now it will not recognize FB on my Authenticator, and I cannot log into FB anywhere other than my Phone. How do I fix this?

1 answer

Dave Patrick 426.1K Reputation points MVP

2022-09-30T14:34:00.033+00:00

My Authenticator on my Android was set up for FB and fine. I exported to iPhone

The only method to move android to IOS is to turn off two-factor on facebook, install authenticator app on new phone then setup two factor again.

--please don't forget to upvote and Accept as answer if the reply is helpful--
Please sign in to rate this answer.
Thomas Pierri 1 Reputation point

2022-09-30T14:38:01.403+00:00

Thank you DSPatrick for the quick response. The challenge I have is you can only turn off the two-factor Authenticator from a desk top FB log-in. Not the mobile app. I only have access to the mobile app. Is there a way to still transition my authenticator files from android log-in even though I do not have the phone any longer?

Dave Patrick 426.1K Reputation points MVP

2022-09-30T14:40:13.857+00:00

These are questions you'll need to ask of facebook.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Dave Patrick 426.1K Reputation points MVP

2022-10-03T11:41:48.35+00:00

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--
Sign in to comment