Hololens 2 stopped working

Question

While using the hololens 2 the glasses stopped working by themselves, there were no drops or collisions.
The hololens does not emit any signal even when trying to charge, the leds that emit a charge signal do not turn on, we have already tried to perform some tests to see if the glasses emit any signal and we were not successful.
I would like to know if there is any possibility that I can do to recover it.

Answer 1

Hello, Welcome to Microsoft Q&A,

Are you using the original charger and original USB cable? If not, make sure your charger and USB cable meet the requirements in HoloLens 2 hardware | Microsoft Learn. And please refer to HoloLens Device Troubleshooting | Microsoft Learn for further troubleshooting.
Also, for future reference, the hololens-development tag is for questions about programming HoloLens apps. HoloLens device support is not currently available on Q&A. For questions about using or configuring your device please check out the documentation and support options at https://learn.microsoft.com/hololens .

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Answer 2

Kindly go through the following Microsoft reference:

HoloLens is unresponsive or won't start