Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,128 questions
Edge IE mode crash
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ys k
1
Reputation point
hello,
my situation is
- business PC
- Edge IE mode
- Edge : 107.0.1418.24 (64bit) & Window10 : 19044.2130(21H2 version)
and my problem is
- all employee is using same version of IE/Edge as above
- some PCs have crash problem when opening specific web sites(which are using activeX control... i think)
↑
There are windows crash logs on the link above.
please help me to solve this error.
thank you
Microsoft Edge
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,163 questions
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ShiJieLi-MSFT 7,391 Reputation points Microsoft Vendor2022-11-22T08:43:42.1+00:00 Hi @ys k ,
I'd like to confirm with you:
- Did you have any windows update before this issue occurred?
- Can the specific websites be opened successfully in IE now?
- Do you have any potential malicious software installed on these devices?
My first impression on this issue:
- You might unintentionally put a 32-bit
kernelbase.dllintoSystem32folder, where you need to put 64-bit.dllfiles if your PCs are 64-bit. - In many cases,
kernelbase.dllis not the culprit, but the potential malicious software is. So, please have a check.
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