This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
i just made my account of Microsoft 365 cloud and afte I complete the payment an error occured with code 43881. Could you please help me resolve this issue?
@Michail kalyvianakis Thanks for posting in our Q&A. For this issue, it is suggested to post in Microsoft 365 tech community forum. Here is the link:
https://techcommunity.microsoft.com/t5/microsoft-365/ct-p/microsoft365
Thanks and hope everything goes well with you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
we have office a1 for our faculty but , now we fix some problem on our website by our office not work any more and when i try to buy new licenses i get this error
(
Détails techniques :
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 69%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Same issue: Error 43881 when trying to set up new tenant (and subsequently buy licenses).
Same issue: When attempting to purchase licenses, we got this error message:
Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time. (CV: pr+0aAAAa0AAAAAA.16)
Solution: We called MS Support and they created a sales quote for us and emailed us this link (sanitised here):
https://signup.microsoft.com/get-started/quote?salesquoteid=aa0000a0-aaa0-00a0-0000-a000aaaa0000&ali=1&bac=1&signedinuser=username%40domain.com.au (Note: the %40 is code for @ symbol - so make sure you use that format in your URL when entering the details of a user account already active.)
Then we were able to proceed with the purchase (and overcome the 'payment method validation' issue).
Very frustrating time-waster. Not entirely sure how the Microsoft back-end systems failed to validate the new business tenant's payment method. And their did not seem to be any steps/instructions to troubleshoot this ourselves (i.e. a portal page to manually remediate the validation issue).