iPod/iPhone not in device list

RUDY, MATHEW 1

I have setup Intune and have successfully added 25 iPads. Now as I try to add our school owned iPods and iPhones, they will not show up under devices. If I run a report, it finds them. I am unable to add these devices to any groups because of this.

Crystal-MSFT 42,961 Reputation points Microsoft Vendor

2020-10-28T01:57:25.61+00:00
@RUDY, MATHEW , From your description, I know the ipads and iphone are not under device in Intune.

To check our issue, could you provide the following information to us?

Which enrollment method we use?
https://learn.microsoft.com/en-us/mem/intune/enrollment/device-enrollment#iosipados-enrollment-methods

How did we add the devices into Intune? Could you get screen shots of the steps we did?
Note: To protect our information, please hide privacy information when we provide the screen shot.

If there's anything unclear, feel free to let us know.
Crystal-MSFT 42,961 Reputation points Microsoft Vendor

2020-11-02T06:18:39.043+00:00

@RUDY, MATHEW , Hope things going well? I am writing to see if we can provide the information to us. If there's anything unclear, feel free to let us know.