That Microsoft account doesn’t exist. Enter a different account or get a new one.

Graham Hyland 6 Reputation points
2020-11-06T13:49:02.457+00:00

When trying to log a user onto Windows 10 I get the attached error, the user is an MS365 licensed user, and a different user on the same domain has no problem,
I can actually add this account as a work account but not sign in....
I'm bamboozelled

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Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Ismaeel Malik 6 Reputation points
    2021-05-16T18:22:56.113+00:00

    Hi

    My daughter removed my work Hotmail account user name from the alias list and now when I tried to add it back it says it's part of a reserved domain.

    However, when I try to log in with my removed account I receive following message

    "that Microsoft account doesn't exist, try a different account"

    Is there a way to retrieve my Hotmail account back?

    I have tried everything.

    Ismaeel

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  2. Anonymous
    2020-11-06T14:15:56.543+00:00

    May need to add your microsoft account again. Open All Settings\Accounts\Family & other people\Add someone else

    --please don't forget to Accept as answer if the reply is helpful--

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  3. Anonymous
    2020-11-06T14:08:19.767+00:00

    Can you logon to windows 10 locally?

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  4. Graham Hyland 6 Reputation points
    2020-11-06T13:57:50.36+00:00

    Yes i can with no issues

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  5. Anonymous
    2020-11-06T13:51:14.88+00:00

    Can you sign on here with same account?
    https://www.office.com/

    --please don't forget to Accept as answer if the reply is helpful--

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