Office 365 sign in to setup office

Bonus12 1,116 Reputation points
2020-11-06T21:56:55.677+00:00

Hi ,

I have SSO enabled and first time a machine is imaged and a user login and open Outlook , users manage to get Outlook open without entering the password

However , we see a pop message saying " Sign in to setup office" and it provide two options " Sign in or create account"

I followed this MS article to make sure GPOs are all set but still no luck , any idea how to disable or stop this pop up ?

https://learn.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sso-quick-start

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,546 Reputation points
    2020-11-09T07:18:54.193+00:00

    @Immer ,

    Did you set sharedcomputer activation for Microsoft 365?
    Please close the "Sign in to setup office" windows, go to File >Account > Product Information, check whether Microsoft 365 apps were activated.

    On the view of Office, you may try to delete the registry below to check this issue.
    Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities.
    (Please note, serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
    Please refer to this article about how to back up and restore the registry in Windows.)

    To better help you, I woud add the tag "azure-ad-signle-sign-on", as the SSO is out of my support scope. Thanks for your understanding.

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  1. Vasil Michev 95,836 Reputation points MVP
    2020-11-07T07:54:34.91+00:00

    SSO on itself is not sufficient for Outlook to be able to create the user's profile, to fully automate the process you will have to also configure ZCE as detailed here: https://techcommunity.microsoft.com/t5/outlook-global-customer-service/zeroconfigexchange-automating-the-creation-of-an-outlook-profile/ba-p/389691

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  2. Bonus12 1,116 Reputation points
    2020-11-07T15:48:26.98+00:00

    Thanks but Outlook opens fine and load the profile without a password.

    The dialog I'm talking about is here, and it is for office activation

    https://serverfault.com/questions/958122/suppress-the-office-365-sign-in-to-set-up-office-dialog

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  3. Bonus12 1,116 Reputation points
    2020-11-09T14:38:45.923+00:00

    Thanks @Emily Hua-MSFT , I didn't set shared computer activation.

    My understanding is shared computer activation is only for VDI or Citrix environment, since I'm dealing with physical hardware and every user only access his device so why I should use shared computer activation ?

    Thanks