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microsoft remote desktop quit unexpectedly

Дмитрий Волосожар 6 Reputation points
2020-11-16T09:44:35.33+00:00

Hi,
I'm running the "Microsoft Remote Desktop" app on my MacBook. Mistake - Microsoft remote desktop quit unexpectedly.
I am running Mac OS 11 Big Sur. It's been working absolutely find until I picked up an update to the app the other day.
Any ideas?
Thanks,
Dmitry

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Karlie Weng 18,361 Reputation points Microsoft Vendor
    2020-11-17T02:55:06.893+00:00

    Hello @Дмитрий Волосожар

    I would recommend you go into preferences and turn off hardware acceleration. Then it will connect to RDP servers just fine.

    Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
    Also uncheck “Use hardware acceleration ”

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    Best Regards
    Karlie

    2 people found this answer helpful.
  2. Paper8oy 1 Reputation point
    2020-11-16T18:18:53.577+00:00

    Me too. Just started right after I upgraded to Big Sur. I see many posts since last week with this same problem. Apple says to go to Microsoft and Microsoft says to go to Apple. What's an enduser to do?

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  3. Paper8oy 1 Reputation point
    2020-11-17T04:03:18.663+00:00

    Bingo. Thank you Karlie.

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